Return Policy
RETURNS & EXCHANGES POLICY
At SEPOL, we want you to feel as confident in our shoes as we are in their craftsmanship. If your pair isn’t the perfect fit, we’re here to make it right with a seamless, cost-free return or exchange process within the U.S.
THE QUICK SUMMARY
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✓ 30-Day Window: Returns and exchanges are accepted within 30 days of delivery.
✓ FREE Returns: We cover the return shipping costs for U.S. orders.
✓ FREE Exchanges: Need a different size? We will swap it out at zero additional cost to you.
✓ Condition: Shoes must be unworn and in their original packaging.
HOW TO START A RETURN OR EXCHANGE
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We’ve made the process simple and digital. To begin, please follow these steps:
- Go to sepolshoes.com/account and log in with the email address you ordered with. You'll receive a one-time login code by email.
- Go to your order and click "Request Return", select the item(s), and submit.
- We'll email you a prepaid return label — at no cost to you. Print it and drop off at the designated carrier location.
HOW EXCHANGES WORK
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Want a different size instead of a refund? Simply email us at info@sepolshoes.com with your order number and the size you'd like, and we'll take care of the rest.
Once we receive your original pair and confirm it's unworn and in original condition at our Richmond, Texas hub, we'll ship your new size at zero additional cost to you.
Please note: If your requested size ships Factory Direct, delivery may take 2–3 weeks from the time your exchange is approved. You'll see the shipping timeframe for each size on the product page before ordering.
Need it faster? If you don’t want to wait for the return to be processed, we recommend opting for a standard Refund for your original pair and placing a brand-new order for the correct size today.
RETURN GUIDELINES
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To be eligible for a refund or exchange:
• Shoes must be in their original, unworn condition.
• Please try your shoes on a carpeted surface to avoid scuffing the leather soles.
• All original packaging, including the shoe box and dust bags, must be included.
• Items marked as "Final Sale" cannot be returned.
REFUNDS
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If you opt for a full refund rather than an exchange:
• Once your return is received and inspected at our Richmond, Texas hub, we will process your refund.
• Refunds are issued to the original payment method.
• Please allow 5-10 business days for the credit to appear on your bank statement.
QUESTIONS?
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Our team is here to assist you.
Email: info@sepolshoes.com
Response Time: Within 24 hours (Monday – Friday)