Return Policy
RETURNS & EXCHANGES POLICY
At SEPOL, we want you to feel as confident in our shoes as we are in their craftsmanship. If your pair isn’t the perfect fit, we’re here to make it right with a seamless, cost-free return or exchange process within the U.S.
THE QUICK SUMMARY
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✓ 30-Day Window: Returns and exchanges are accepted within 30 days of delivery.
✓ FREE Returns: We cover the return shipping costs for U.S. orders.
✓ FREE Exchanges: Need a different size? We will swap it out at zero additional cost to you.
✓ Condition: Shoes must be unworn and in their original packaging.
HOW TO START A RETURN OR EXCHANGE
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We’ve made the process simple and digital. To begin, please follow these steps:
- Visit our [Returns Center] (Start A Return )
- Enter your Order Number and Shipping Zip Code.
- Select whether you want a Refund or an Exchange.
- Print your prepaid shipping label and drop off the package.
HOW EXCHANGES WORK
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We want to make sure you get the perfect fit. To protect the quality of our handcrafted inventory, our exchange process works as follows:
- Request your exchange through our [Returns Center] and drop off the original pair using the provided free shipping label.
- Once your package arrives at our Richmond, Texas hub, our team will physically inspect the shoes to ensure they are unworn and in original condition.
- Upon approval, we will immediately process and ship your new size at zero additional cost to you.
Need it faster? If you don’t want to wait for the return to be processed, we recommend opting for a standard Refund for your original pair and placing a brand-new order for the correct size today.
RETURN GUIDELINES
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To be eligible for a refund or exchange:
• Shoes must be in their original, unworn condition.
• Please try your shoes on a carpeted surface to avoid scuffing the leather soles.
• All original packaging, including the shoe box and dust bags, must be included.
• Items marked as "Final Sale" cannot be returned.
REFUNDS
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If you opt for a full refund rather than an exchange:
• Once your return is received and inspected at our Richmond, Texas hub, we will process your refund.
• Refunds are issued to the original payment method.
• Please allow 5-10 business days for the credit to appear on your bank statement.
QUESTIONS?
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Our team is here to assist you.
Email: info@sepolshoes.com
Response Time: Within 24 hours (Monday – Friday)