Return Policy
RETURNS & EXCHANGES POLICY
At SEPOL, we want you to feel as confident in our shoes as we are in their craftsmanship. If your pair isn’t the perfect fit, we’re here to help with free returns and size exchanges for eligible U.S. orders.
THE QUICK SUMMARY
• 30-Day Window: Returns and exchanges are accepted within 30 days of delivery.
• FREE Returns: We cover return shipping costs for eligible U.S. orders.
• FREE Size Exchanges: Need a different size? We’ll exchange your pair at no additional cost.
• Condition: Shoes must be unworn and in their original packaging.
• Final Sale: Items marked “Final Sale” are not eligible for returns or exchanges.
HOW TO START A RETURN
1. Go to https://sepolshoes.com/account and sign in using the email address you used to place your order. You’ll receive a one-time login code by email.
2. Open your order, click “Request return,” select the item or items you wish to return, and submit your request.
3. We’ll email you a prepaid return label at no cost to you. Print the label, attach it to your package, and drop the package off at the designated carrier location.
For a size exchange, please follow the instructions below.
HOW EXCHANGES WORK
Want a different size instead of a refund? Email us at info@sepolshoes.com with your order number and the size you’d like, and we’ll help arrange your exchange.
Once we receive your original pair at our California return hub and confirm that it is unworn and in its original condition, we’ll ship your replacement size at no additional cost.
Please note: If your requested size ships Factory Direct, please allow 2–3 weeks for delivery from the time your exchange is approved. The delivery timeframe for each size is shown on the product page.
Need it sooner? You can request a return for a refund and place a separate order for the correct size without waiting for your return to be processed. Your new order will follow the delivery timeframe shown for the selected size. Your original order will be refunded after we receive and inspect your return.
RETURN GUIDELINES
To be eligible for a refund or exchange:
• Shoes must be in their original, unworn condition.
• Please try your shoes on a carpeted surface to avoid scuffing the soles.
• All original packaging, including the shoe box and any dust bags supplied with your order, must be included.
• Items marked “Final Sale” cannot be returned or exchanged.
REFUNDS
If you choose a refund rather than an exchange:
• Once your return is received and inspected at our California return hub, we’ll process your refund.
• Refunds are issued to the original payment method.
• After your refund is processed, please allow 5–10 business days for the credit to appear on your bank statement.
QUESTIONS?
Our team is here to help.
Email: info@sepolshoes.com
Response time: Within 24 hours, Monday through Friday.